ph49 Privacy Policy

When you register and use ph49, we collect several categories of personal data. The table below summarises what we collect and why it is needed.

ph49 collects personal data through the following channels.

• Registration: When you create a ph49 account, you provide identity, contact, and address information directly.
• KYC Submission: Government-issued Philippine ID documents and selfie verification submitted during the identity check process.
• Transactions: Payment details are captured when you make a deposit or submit a withdrawal request.
• Platform Use: Technical and usage data is collected automatically as you navigate the platform, including on the ph49 mobile app.
• Support Interactions: If you contact us at [email protected], the content of your message and any data shared in support of your query is recorded.

ph49 uses the personal data we collect for the following purposes.

• To create and manage your player account, including identity verification and age confirmation.
• To process PHP deposits and withdrawals to and from your Philippine bank account or e-wallet.
• To deliver OTP verification codes for secure account access.
• To monitor accounts for unusual activity and protect against fraud, money laundering, and unauthorised access.
• To send transactional communications relating to your account — such as deposit confirmations, withdrawal updates, and security alerts.
• To operate responsible gaming tools, including monitoring gameplay patterns that may indicate problem gambling behaviour.
• To improve the platform through analysis of aggregated usage patterns (no individual profiling for commercial resale).
• To comply with applicable laws and respond to lawful requests from Philippine authorities.

ph49 does not use your personal data for unsolicited third-party marketing. If ph49 sends you promotional communications about platform offers, these will relate only to ph49 products and you may opt out at any time by contacting support.

ph49 does not sell or rent your personal data. We may share your information only in the following limited circumstances.

• Payment Processors: Financial data necessary to process PHP transactions is shared with the relevant payment service provider (e.g., the bank or e-wallet operator) solely for the purpose of completing your transaction.
• KYC and Identity Verification Services: Identity documents may be processed by a third-party verification provider operating under confidentiality obligations to ph49.
• Legal and Regulatory Requirements: ph49 will disclose personal data to Philippine authorities if legally required to do so by a valid court order or regulatory request.
• Fraud Prevention: In cases of suspected fraud or money laundering, relevant data may be shared with law enforcement or financial crime units.

ph49 implements layered technical and operational security measures to protect your personal data.

• All data transmitted between your device and ph49 servers is encrypted using SSL/TLS.
• Account login is protected by OTP-based two-step verification in addition to your password.
• Access to stored personal data within ph49 systems is restricted to authorised staff with a documented need to access it.
• ph49 monitors platform activity for signs of unauthorised access and responds to security events promptly.
• Sensitive financial data such as bank account numbers is stored in encrypted form and is not visible to general platform staff.

ph49 retains personal data only for as long as necessary for the purposes for which it was collected, and to comply with applicable legal and regulatory obligations.

• Active account data is retained for the duration of your account and for a period after account closure as required by applicable financial and anti-money laundering requirements.
• Transaction records and KYC documents are retained for a minimum of five years following account closure, in line with standard financial record-keeping requirements.
• Technical and usage data is retained for a shorter period and used primarily for security monitoring and platform improvement.
• After the applicable retention period expires, data is securely deleted or anonymised.

As a ph49 player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected].

ph49 will respond to data rights requests within a reasonable timeframe. Some requests may be limited where legal retention requirements override the right to deletion — we will explain this clearly if it applies to your request.

ph49 uses cookies and similar tracking technologies on the web platform to support core functionality and improve user experience.

• Essential Cookies: Required for the platform to function — login sessions, security tokens, and preference storage. These cannot be disabled without affecting platform use.
• Analytics Cookies: Used to understand how players navigate the platform so we can improve usability. Data is aggregated and not linked to individual identities for commercial purposes.
• Security Cookies: Used to detect suspicious activity, repeated failed logins, and other account security signals.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform. The ph49 mobile app uses equivalent session and security tracking within the app environment rather than browser cookies.

ph49 is strictly for adults aged 21 years and above. We do not knowingly collect personal data from anyone under 21.

Age verification is a mandatory step in the ph49 registration and KYC process. Where age cannot be confirmed, access to the platform and any associated gaming or financial activity is suspended pending verification.

ph49 may update this Privacy Policy from time to time to reflect changes in how we operate or in applicable legal requirements. The effective date at the top of this page will be updated whenever changes are made.

Continued use of ph49 after a policy update is published constitutes acceptance of the revised terms. For significant changes that materially affect how your data is used, ph49 will make reasonable efforts to notify you through your registered contact details.

Questions about this Privacy Policy or how ph49 handles your personal data can be directed to [email protected]. Related documents: Terms & Conditions  ·  Responsible Gaming.